Returns

In general we do not make returns difficult, but for a number of products we do apply additional return conditions. Moreover, different rules and legal provisions apply to internet sales between companies (B2B) than between a company and a consumer (B2C). Companies have no cooling-down period and cannot cancel a purchase without giving a reason.

Additional return conditions

For all printers, if the packaging has been opened, it cannot be returned or exchanged. Before purchasing, please check with your software vendor whether the device in question is compatible with the App or software with which you intend to use it, or first contact our help desk for more information.

For all mobile computers, PDAs and tablets, if the packaging has been opened, it cannot be returned or exchanged. Before purchasing, please check with your software vendor if the device in question is compatible with the App or software you intend to use it with, or contact our helpdesk first for more information.

Consumables such as labels, tags, printer ribbons, (ink) ribbons can only be returned if the packaging has not been opened and is not damaged. Rolls and ink ribbons that have been used, or whose seal has been opened or removed cannot be returned for understandable reasons.

Products that are sensitive to static electricity such as printed circuit boards and interfaces cannot be returned if they have been removed from the anti-static packaging. These types of products can be damaged by static electricity without being visible from the outside.

Products such as printheads, batteries, software, software licenses and service contracts cannot be returned or exchanged under any circumstances. For printheads and batteries also often different warranty periods apply.

If upon receipt of your return it appears that it does not meet our return conditions, the return will be refused. For the return of refused returns, shipping costs will be charged.

The procedure of returns start with filling of the form “Return Goods Request”. You can find the form under the heading ‘Customer service’, at the bottom of the page. Click on ‘Return goods request’ and then fill in the form as completely as possible. After we have received your Return Goods Request, you will receive a response as soon as possible.

Warranty

All products are sold by us with the standard manufacturer’s warranty. The manufacturer’s warranty for each product is stated on the product page. With most products the manufacturer’s warranty is one to two years.

If your purchase becomes defective within the warranty period, it will usually be repaired or replaced at no cost. To invoke the manufacturer’s warranty, the defective product must always be returned to the importer or manufacturer. The importer or manufacturer ultimately decides whether a product is repaired or replaced under warranty.

Please note: Improper or incorrect use may void your warranty. Of course, Shop4biz.eu cannot be held liable for the expiration of the warranty in case of incorrect or incorrect use or the consequences thereof.